Route Runners Auto Transport Reviews: BBB Record, Pricing and Verdict
Quick answer: Route Runners Auto Transport reviews are strong but based on a small sample. Route Runners is a car shipping broker on Long Island, New York, not a carrier, and it is a different company from Road Runner Auto Transport. BBB gives it an A+ with accreditation and one complaint in three years, which was resolved. Trustpilot shows 4.4 from only 14 reviews. Customers praise communication. The few complaints involve slow replies after booking and one late pickup. Prices are not published, so request a written quote.
| At a glance | Details |
|---|---|
| Company type | Broker. The carrier holds the cargo insurance. |
| Legal name | Route Runners Logistics Inc (per Transportvibe, citing FMCSA) |
| Location | Long Island, New York. BBB lists North Bellmore. |
| USDOT | 2960132 (third-party listing, confirm the USDOT and MC numbers on FMCSA) |
| BBB | A+ rated, accredited since June 2020. 1 complaint in 3 years (resolved), 0 in the last 12 months |
| Trustpilot | 4.4 from 14 reviews. 86% five stars, 14% one star |
| About 4.2 from 207 reviews (per Transportvibe) | |
| Coverage | 48 contiguous states. Alaska and Hawaii excluded |
| Typical price | Not published. Request a quote. |
| Data checked | October 22, 2026 |
Is Route Runners the same as Road Runner Auto Transport?
No. They are separate companies with similar names, and searches often mix them up. Route Runners is based on Long Island, New York. Road Runner Auto Transport is a Phoenix, Arizona broker with its own USDOT number. Check the name and the USDOT number before you read any review or sign any contract.
Is Route Runners Auto Transport a broker or a carrier?
Route Runners is a broker. It arranges your shipment with an independent carrier, and the carrier holds the liability insurance. Transportvibe cites carrier cargo coverage of at least $750,000.
It offers open, enclosed, door-to-door and expedited service. It also runs programs for auction buyers, dealers, college students and military members.
What do Route Runners Auto Transport reviews say?
- BBB: A+ rated and accredited since June 2020, per the BBB profile. The business started in October 2016. BBB lists one complaint in three years, a service issue that was resolved, and none in the last 12 months.
- Trustpilot: 4.4 from 14 reviews on its Trustpilot page. Twelve are five stars and two are one star. Trustpilot notes only one review in the last 12 months.
- Google: about 4.2 from 207 reviews, according to Transportvibe. We did not verify this directly.
- The caveat: a small review base makes any score less reliable. Transportvibe rates the evidence as mixed for that reason.
What do customers complain about most?
- Slow replies after booking. Two Trustpilot reviewers said calls and emails went unanswered.
- Missed dates. One pickup arrived about a week late.
- Pricing and tracking. Transportvibe lists pricing, pickup timing and tracking updates as common themes.
- Issue resolution. Transportvibe calls this the weakest area in the evidence it reviewed.
What do customers like about Route Runners?
- Responsive, professional staff who keep customers informed.
- On-time pickup and delivery, including weekend and next-day pickups.
- Careful handling and undamaged cars.
- Repeat customers and referrals.
How much does Route Runners Auto Transport cost, and how do payments work?
Route Runners does not publish price ranges, so we will not guess. Military members get preferred rates, but amounts are not disclosed. Get a written quote and compare it.
The payment terms are clearer. According to Transportvibe, nothing is charged until a driver is assigned, usually about 72 hours before pickup. On the Standard plan a partial payment is charged at assignment and you pay the balance to the driver in cash, cashier check or money order. On the Full Pay plan the full amount is charged at assignment.
Cancelling before dispatch is free on either plan, with refunds within 48 business hours. After dispatch, Standard orders forfeit the partial payment and Full Pay orders are charged $200. Cancellations must be sent by email. Read our guide to deposit policies when booking auto transport before you pay.
How long does Route Runners take to ship a car?
Transportvibe reports about 7 to 10 days for New York to Los Angeles. Urgent pickups can sometimes happen within 3 days. The company suggests booking two to three weeks ahead and treats every date as an estimate.
Is Route Runners Auto Transport legit?
On what we could check, yes. It has an A+ BBB rating, accreditation, a resolved single complaint and active broker authority according to Transportvibe. Verify it yourself:
- Search USDOT 2960132 on FMCSA SAFER. Confirm the legal name, address and active broker authority. Also confirm the MC number, which we could not verify.
- Open the BBB profile and check for new complaints.
- Read the cancellation terms. They require written notice by email.
FMCSA blocked our automated access when we prepared this page. The numbers come from a third-party listing. Confirm them first.
Route Runners Auto Transport pros and cons
Pros
- A+ BBB rating with one resolved complaint in three years.
- Clear payment and cancellation terms.
- Nothing charged until a driver is assigned.
- Open, enclosed, expedited and door-to-door options.
Cons
- Very few Trustpilot reviews.
- No published prices.
- Cancellation must be in writing by email.
- Does not serve Alaska or Hawaii.
- Issue resolution rated the weakest area by one source.
Who should use Route Runners, and who should skip it?
Route Runners suits shippers in the 48 states who want clear payment terms and a clean BBB record, and who will request a written quote. It is not an option for Alaska or Hawaii. If you need published rates first, compare a few brokers.
How can you protect yourself when booking with Route Runners?
- Confirm you have the right company. Check the legal name and USDOT number.
- Choose the Standard or Full Pay plan with the cancellation terms in mind.
- Note every scratch on the bill of lading. Damage claims must go to the carrier in writing within 24 hours of delivery, according to the company terms Transportvibe reports.
- Photograph the car at pickup and delivery.
- Send any cancellation by email and keep the confirmation.
What are better-fit alternatives to Route Runners?
If you want to compare before you book, start with our ranked list of the best car shipping companies. These reviews use the same checks as this one:
- Sherpa Auto Transport: offers a price lock, covered in our review.
- Montway Auto Transport: one of the most searched brokers, reviewed in full.
- SGT Auto Transport: reviewed with BBB and complaint data.
- Roadrunner Auto Transport: a Phoenix, Arizona broker, reviewed in full.
Prefer to see live prices from several companies? Request a free car shipping quote and compare the all-in price, fees and cancellation terms side by side.
How did we research this Route Runners review?
We reviewed the BBB profile and complaints page and the Trustpilot page on October 22, 2026, and read the Transportvibe write-up for payment terms and FMCSA details. We did not verify the Google figure directly. We did not ship a car with Route Runners, so this is a records review, not a hands-on test. A4 Auto Transport is not a carrier or a broker. If you request a quote through our site we may earn a referral fee. It does not change our ratings. See how we rank auto transport companies.
Route Runners FAQ
Is Route Runners Auto Transport legit?
It appears to be. BBB shows an A+ rating, accreditation and one resolved complaint in three years. Confirm its broker authority on FMCSA before you pay.
Is Route Runners the same as Roadrunner Auto Transport?
No. Route Runners is a Long Island, New York broker. Road Runner Auto Transport is a separate Phoenix, Arizona broker.
When does Route Runners charge my card?
According to Transportvibe, only after a driver is assigned, usually about 72 hours before pickup.
Does Route Runners ship to Hawaii or Alaska?
No. Coverage is limited to the 48 contiguous states.
Last reviewed April 2026 by our editorial team.
Bilal is the founder of A4 Auto Transport and leads the site’s independent research into US car shipping companies, real-world shipping costs, and route-level logistics. He started A4 in 2021 after years of watching friends and family get burned by lowball quotes and opaque carrier pricing — and he built the site to be the resource he wished he’d had.
Background
Bilal’s work on A4 Auto Transport focuses on three things: (1) tracking actual shipper outcomes across the US carrier network — quote accuracy, on-time delivery, and damage rates — so readers see how carriers actually perform, not just how they market themselves; (2) publishing route-level cost guides that reflect current load-board data, not recycled 2019 numbers; and (3) keeping A4 independent — no carrier pays for placement in A4’s rankings or reviews, and the site’s revenue comes from quote-form leads sent to its vetted carrier network.
Before A4, Bilal worked on small-business operations and digital consumer products. That combination — operations discipline plus a consumer-facing product sense — shapes how A4 evaluates carriers today: the scorecards are built around what actually matters to a shipper making a four-figure decision, not what’s easy to measure.
What Bilal writes about
Bilal personally edits A4’s commercial-intent content: the cost guides, carrier reviews, and state-level shipping pages. He reviews every cost number published on the site against our current billing data before it goes live, and signs off on every carrier scorecard. His work also covers the site’s methodology for ranking US auto transport companies, which you can read in full on our methodology page.
Selected work
How Much Does It Cost to Ship a Car? Real 2026 Prices
How A4 Ranks US Auto Transport Companies
California Car Shipping: Cost, Transit Times & Best Auto Transport Companies (2026)
Shipping a Car to Alaska: 2026 Guide to Ocean Transport
Contact
Questions about a specific route, carrier, or cost estimate? Email [email protected]. Corrections to any published figure are welcomed and applied within 48 hours — see our corrections policy.