Pride Car Shipping Reviews: Complaints, Deposit Rules and Verdict
Quick answer: Pride Car Shipping reviews are polarized. Pride is a car shipping broker registered in Wilmington, Delaware, not a carrier. It is not BBB accredited, and BBB shows 21 complaints in three years, 14 of them unanswered. Trustpilot shows 1,848 reviews, 92% at five stars, but hides the score and says it removed fake reviews. Complaints focus on quotes that rise after booking and deposits that become non-refundable once a carrier is assigned. Treat it with caution and get every fee in writing.
| At a glance | Details |
|---|---|
| Company type | Licensed broker. It does not own trucks. |
| Registered in | Wilmington, Delaware |
| USDOT / MC | 3676446 / 1276929 (third-party listing, confirm on FMCSA) |
| BBB | Not accredited. 21 complaints in 3 years, 8 in the last 12 months. 14 unanswered, 6 answered, 1 resolved |
| Trustpilot | 1,848 reviews. Score hidden by Trustpilot. 92% five stars, 4% one star |
| Deposit | Charged at booking. Reportedly non-refundable once a carrier is assigned |
| Cancellation fee | About $200 reported by customers |
| Non-running cars | Reported extra cost of $150 to $500 |
| Data checked | October 22, 2026 |
Is Pride Car Shipping a broker or a carrier?
Pride is a broker. It does not own trucks or drive vehicles. It matches your order with a carrier in its network.
So the quote is an estimate of what a carrier will accept. Pride does not offer a price lock, which means the number can move before pickup.
What do Pride Car Shipping reviews say?
- BBB: not accredited. The BBB complaints page shows 21 complaints in three years and 8 in the last 12 months. Eleven are service issues and ten are billing issues. Of all 21, 14 are unanswered, 6 are answered and 1 is resolved. The unanswered count is the biggest red flag on the page.
- Trustpilot: 1,848 reviews on the Pride Trustpilot page. That is 92% five stars and 4% one star. But Trustpilot hides the score because of a guideline breach and says it removed fake reviews. Do not take the star split at face value.
- Reading the gap: a very high five-star share next to hidden scoring and unanswered BBB complaints means you should lean on the detailed reviews, not the totals.
What do customers complain about most?
- Quotes that rise after booking. Reviewers cite $700 becoming $1,550 and a 30% increase without a clear reason.
- Deposit disputes. Some customers say they were told the deposit was refundable, then lost it after a carrier was assigned.
- Carriers not arranged. Trustpilot reviewers describe drivers not arriving or pickups being canceled.
- Hard to reach after booking. Customers report poor follow-up once the order is placed.
What do customers like about Pride?
- Fast pickup scheduling in many positive reviews.
- Clear communication and named representatives.
- Deliveries on time or early.
- Pickup photos sent to the customer.
How much does Pride Car Shipping cost, and how does the deposit work?
Pride charges a deposit at booking. Customers report that it becomes non-refundable once a carrier is assigned, with a cancellation fee of about $200. Quotes are estimates unless the contract says otherwise. Non-running vehicles reportedly cost $150 to $500 more.
We found no reliable published price average for Pride, so use written quotes. Check the amount of the deposit, what part goes to Pride, and when the deposit stops being refundable. Our guide to deposit policies when booking auto transport shows what to ask.
Is Pride Car Shipping legit?
It operates as a registered broker and has real customers. But legitimacy is not the only test. Unanswered BBB complaints and deposit disputes are reasons to be careful. Verify before you pay:
- Search USDOT 3676446 or MC 1276929 on FMCSA SAFER. Confirm the legal name and active broker authority.
- Read the unanswered BBB complaints to see how they ended.
- Get the deposit refund terms in the contract, not by phone.
FMCSA blocked our automated access when we prepared this page. The numbers come from a third-party listing. Confirm them first.
Pride Car Shipping pros and cons
Pros
- Fast scheduling reported by many customers.
- Named reps who communicate clearly in positive reviews.
- Pickup photos sent to customers.
Cons
- Not BBB accredited.
- 14 of 21 BBB complaints unanswered.
- Deposit reportedly non-refundable after carrier assignment.
- No price lock.
- Trustpilot score hidden.
Who should use Pride, and who should skip it?
Pride may suit a shipper who needs fast scheduling and reads the contract line by line. Skip it if you want a refundable deposit or a locked price. In that case compare brokers with clear refund and price guarantees.
How can you protect yourself when booking with Pride?
- Ask in writing when the deposit stops being refundable.
- Ask for the total price, including any fee for a non-running car.
- Do not pay in full before a carrier is assigned.
- Photograph the car at pickup and sign the bill of lading only after inspection.
- Keep texts and emails in case of a dispute.
What are better-fit alternatives to Pride?
If you want to compare before you book, start with our ranked list of the best car shipping companies. These reviews use the same checks as this one:
- Sherpa Auto Transport: offers a price lock, covered in our review.
- Montway Auto Transport: one of the most searched brokers, reviewed in full.
- SGT Auto Transport: reviewed with BBB and complaint data.
- Roadrunner Auto Transport: a Phoenix, Arizona broker, reviewed in full.
Prefer to see live prices from several companies? Request a free car shipping quote and compare the all-in price, fees and cancellation terms side by side.
How did we research this Pride review?
We reviewed the BBB complaints page and the Trustpilot page on October 22, 2026, and read the Transportvibe write-up for deposit and fee details. Where details were missing, we said so. We did not ship a car with Pride, so this is a records review, not a hands-on test. A4 Auto Transport is not a carrier or a broker. If you request a quote through our site we may earn a referral fee. It does not change our ratings. See how we rank auto transport companies.
Pride FAQ
Is Pride Car Shipping a scam?
We found no proof of a scam. It operates as a registered broker. The concerns are unanswered BBB complaints, deposit disputes and price changes after booking.
Is Pride Car Shipping BBB accredited?
No. BBB lists accreditation as none, and shows 21 complaints in three years.
Does Pride Car Shipping refund the deposit?
Customers report the deposit becomes non-refundable once a carrier is assigned. Get the policy in writing before you pay.
Is Pride Car Shipping a carrier?
No. It is a broker that connects you with independent carriers.
Last reviewed April 2026 by our editorial team.
Bilal is the founder of A4 Auto Transport and leads the site’s independent research into US car shipping companies, real-world shipping costs, and route-level logistics. He started A4 in 2021 after years of watching friends and family get burned by lowball quotes and opaque carrier pricing — and he built the site to be the resource he wished he’d had.
Background
Bilal’s work on A4 Auto Transport focuses on three things: (1) tracking actual shipper outcomes across the US carrier network — quote accuracy, on-time delivery, and damage rates — so readers see how carriers actually perform, not just how they market themselves; (2) publishing route-level cost guides that reflect current load-board data, not recycled 2019 numbers; and (3) keeping A4 independent — no carrier pays for placement in A4’s rankings or reviews, and the site’s revenue comes from quote-form leads sent to its vetted carrier network.
Before A4, Bilal worked on small-business operations and digital consumer products. That combination — operations discipline plus a consumer-facing product sense — shapes how A4 evaluates carriers today: the scorecards are built around what actually matters to a shipper making a four-figure decision, not what’s easy to measure.
What Bilal writes about
Bilal personally edits A4’s commercial-intent content: the cost guides, carrier reviews, and state-level shipping pages. He reviews every cost number published on the site against our current billing data before it goes live, and signs off on every carrier scorecard. His work also covers the site’s methodology for ranking US auto transport companies, which you can read in full on our methodology page.
Selected work
How Much Does It Cost to Ship a Car? Real 2026 Prices
How A4 Ranks US Auto Transport Companies
California Car Shipping: Cost, Transit Times & Best Auto Transport Companies (2026)
Shipping a Car to Alaska: 2026 Guide to Ocean Transport
Contact
Questions about a specific route, carrier, or cost estimate? Email [email protected]. Corrections to any published figure are welcomed and applied within 48 hours — see our corrections policy.