CarShield Review

Secure your ride with reliable car shields

CarShield is a U.S. based auto protection company offering vehicle service contracts, primarily administered by American Auto Shield. Their plans aim to safeguard owners from expensive automotive repairs and include various benefits such as roadside assistance, courtesy towing, rental car coverage, and flexible payment plans tailored to individual budgets. CarShield serves millions of customers and covers vehicles for up to 300,000 miles. Here’s a detailed review of CarShield.

Key Highlights

  • Affordable rates, diverse coverage plans (up to 300,000 miles), roadside assistance and rental car coverage (in some plans).
  • Mixed customer reviews regarding claims processing, BBB C- rating, lack of real-time online quotes.
  • $99-$129/month on average, varies based on plan and vehicle details. Covers engine, transmission, electrical, and more (varies by plan).
Car Shield Logo


Our Rating: 4.0 out of 5

CarShield Pros and Cons


  • Affordable rates and flexible payment options.
  • Variety of plans catering to individual needs and budgets.
  • Coverage for up to 300,000 miles, ideal for high-mileage vehicles.
  • Roadside assistance and rental car coverage included in select plans.
  • Refunds for unused portions of plans.


  • Mixed reviews and complaints regarding claims processing and denial issues.
  • History of not paying out for claims.
  • Consumer warning from the Better Business Bureau (BBB) regarding misleading sales practices and customer service concerns.
  • Lack of real-time online quotes affecting transparency.

CarShield Industry Standing

Established in 2005, CarShield has carved a significant niche for itself in the U.S. auto protection industry. Despite holding a C- rating from the Better Business Bureau (BBB), CarShield remains a popular choice among millions of vehicle owners. The company offers coverage for up to 300,000 miles and has received positive feedback from customers regarding its service and benefits.

CarShield Coverage

CarShield’s coverage plans are as diverse as they come, catering to various budgets and vehicle requirements. With six distinct plans in its arsenal, CarShield offers comprehensive protection against a myriad of mechanical breakdowns. Each plan comes bundled with essential perks such as roadside assistance, rental car coverage, and trip interruption benefits, ensuring that customers have peace of mind on the road.

CarShield Cost

When it comes to pricing, CarShield strikes a balance between affordability and flexibility. With monthly costs typically ranging between $99.99 and $129.99, the company offers options to suit a wide range of budgets. Factors such as deductible amounts, vehicle details, and chosen plan levels influence the final price. Despite some criticism regarding transparency, CarShield’s pricing structure remains competitive in the market.

CarShield Transparency

While CarShield prides itself on offering transparent coverage plans, some customers have raised concerns about transparency and claims handling. The lack of real-time online quotes and occasional difficulties in canceling policies have drawn scrutiny. However, the company’s commitment to providing flexible plans and choice of mechanics speaks volumes about its dedication to customer satisfaction.

CarShield Customer Service

CarShield provides customer service through various channels, including CarShield phone number support and online portals. Customers can reach CarShield’s customer support at 1-800-587-4603 from Monday to Friday between 7:00 AM and 8:00 PM (CST), and on Saturdays from 8:00 AM to 3:00 PM (CST). The company also offers an online portal for claims management, with the claims department accessible by phone from Monday to Friday between 7:00 AM and 6:00 PM (CST), and on Saturdays from 8:00 AM to 3:00 PM (CST).

Is CarShield Any Good?

Based on various sources and customer feedback, CarShield emerges as a reputable option in the auto protection industry. With a solid industry standing and positive reviews highlighting its affordability, coverage options, and benefits, CarShield remains a viable choice for vehicle owners. While there are mixed reviews and complaints to consider, the company’s strengths outweigh its weaknesses for many customers.

Is CarShield Reputable?

CarShield’s reputation in the auto protection industry is a mixed bag. While the company boasts affordable rates, extensive coverage options, and high maximum mileage limits, criticisms regarding claims processing and customer service persist. Despite these challenges, CarShield remains a trusted name among vehicle owners seeking reliable coverage solutions.

CarShield App Reviews

While there are limited reviews available for the CarShield app, the company aims to provide contract holders with easy access to their coverage details through their mobile devices. Despite mixed reviews, CarShield continues to receive positive feedback for its coverage options, affordability, and benefits such as roadside assistance.

What Does CarShield Cover?

CarShield’s coverage plans encompass a wide array of vehicle components, including but not limited to the engine, transmission, steering, brakes, and electrical system. With plans tailored to individual needs and budgets, CarShield ensures that customers have the necessary protection against unexpected repairs.

CarShield Plans

With six main plans to choose from, CarShield offers comprehensive coverage options for vehicle owners. From the all-inclusive Diamond plan to specialized coverage for motorcycles and ATVs, CarShield caters to diverse needs and preferences. Each plan comes with varying degrees of coverage and benefits, ensuring that customers find the perfect fit for their vehicles.

CarShield Benefits

The benefits of choosing CarShield extend beyond mere coverage. With affordable rates, flexible payment options, and perks like roadside assistance and rental car coverage, CarShield aims to provide holistic protection for vehicle owners. Despite some criticisms, the company’s commitment to customer satisfaction remains unwavering.

What Does CarShield Not Cover?

While CarShield’s coverage is extensive, there are certain exclusions to be aware of. Damage from pre-existing conditions, normal wear and tear items, lack of maintenance, and incidents such as accidents and theft fall outside the scope of coverage. It’s essential for customers to familiarize themselves with these exclusions before purchasing a plan.

CarShield Waiting Period

CarShield enforces a mandatory waiting period of 20 days and 500 miles before coverage kicks in for new vehicles. This waiting period serves to ensure that the warranty does not cover pre-existing conditions, providing a fair and transparent process for all customers.

CarShield Claims

CarShield offers a straightforward claims process, starting at 20 days/500 miles. Customers can contact the claims department of the administrator of their contract to file a claim, with repairs authorized and paid directly by the administrator if approved. Despite some criticisms, CarShield continues to handle claims efficiently and effectively for many customers.

Does CarShield Pay Its Claims?

CarShield claims to have paid thousands of claims for its customers, demonstrating a commitment to honoring its contractual obligations. While some customers have reported issues with denied claims and repair delays, many others have had positive experiences with the company’s claims process. It’s essential for customers to review their contracts carefully and understand the claims process before making a claim.

Car Shield Deductible and Prices

With deductible options ranging from $0 to $200 and monthly prices typically between $99 and $140, CarShield offers flexibility and affordability to its customers. The company’s transparent pricing structure and variety of plans ensure that customers find the right balance between cost and coverage.

CarShield Price Quote Details

Obtaining a personalized quote from CarShield is a straightforward process. Customers can visit the company’s website or call directly to receive a quote based on their specific vehicle details and coverage needs. With flexible payment options and competitive rates, CarShield aims to provide transparent pricing to its customers.

CarShield Refund Policy

CarShield offers a 30-day money-back guarantee for new customers who wish to cancel their contract within the first month. Customers can contact customer service to initiate the cancellation process and potentially receive a partial refund for the unused portion of the policy. It’s essential for customers to familiarize themselves with CarShield’s refund policy to ensure a smooth and hassle-free experience.

How to Cancel CarShield

To cancel a CarShield contract, customers can call the company’s customer service team and speak to a representative directly. The representative will guide them through the cancellation process, providing information on any fees, refund policies, and potential reimbursements. Customers can also cancel within 30 days of purchase and receive a full refund, provided they meet the necessary criteria.

CarShield Warranty

CarShield’s warranty plans offer comprehensive coverage for up to 300,000 miles, with benefits such as roadside assistance, rental car reimbursement, and trip interruption coverage. The company’s transparent pricing, flexible payment options, and straightforward claims process make it a reputable choice for vehicle owners seeking reliable coverage solutions.


CarShield presents a compelling option for vehicle owners looking to safeguard themselves against the financial burden of unexpected repairs. Despite some criticisms and mixed reviews, the company’s commitment to affordability, transparency, and customer satisfaction shines through in its diverse range of coverage options and benefits. As with any major financial decision, it’s essential for customers to conduct thorough research, review their contracts carefully, and consider their individual needs before choosing CarShield for auto protection.


How much does CarShield cost on average?

$99-$129/month on average, varies based on plan, deductible, and vehicle details.

What repairs does CarShield cover?

Engine, transmission, electrical, steering, suspension, and more (varies by plan).

Is CarShield worth buying?

Depends on individual needs and budget. Research alternatives, compare costs, and read reviews before deciding.

Does CarShield cover brakes?

Yes, typically covered in most plans.

Does CarShield cover towing?

May be included in some plans, check details carefully.

Does CarShield cover oil changes and other preventive maintenance?

Not covered, regular car maintenance is crucial regardless of CarShield.

Does CarShield cover electrical problems?

Yes, typically covered in most plans.

What is CarShield phone number?

Roadside Assistance:

  • 1-866-222-7869
  • Open 24 Hours – 365 Days / Year
  • Claims

American Auto Shield:

  • 1-800-859-9923
  • M-F 7:00AM – 6:00PM (CST)
  • SAT 8:00AM – 3:00PM (CST)

Payment Processing:

  • 1-800-587-4603
  • M-F 7:00AM – 8:00PM (CST)
  • SAT 8:00AM – 3:00PM (CST)

Customer Service:

  • 1-800-587-4162
  • M-F 7:00AM – 6:00PM (CST)
  • SAT 8:00AM – 3:00PM (CST)


  • 1-800-588-8501
  • M-F 7:00AM – 10:00PM (CST)
  • SAT 8:00AM – 7:00PM (CST)
  • SUN 8:00AM – 5:00PM (CST)

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