AutoStar Transport Express Review 2024 – Expert Insights & Prices
Autostar Transport Express is a car shipping company based in Miami, FL, that offers transportation services for vehicles across the United States. With a focus on customer satisfaction, Autostar Transport Express aims to provide reliable and efficient car shipping solutions. In this comprehensive review, we will delve into various customer experiences to gain insights into the company’s reputation, pricing, customer service, and overall performance.
- AutoStar Transport Express shines in customer service, with positive reviews praising its helpful staff and clear communication. Prices range from $600-$1,600 for short and long distances.
- Competitive pricing, diverse shipping options (door-to-door or terminal-to-terminal), and open/enclosed transport cater to various budgets and needs.
- Money-back guarantee and focus on safety measures provide peace of mind, while experienced drivers and insurance coverage ensure a secure shipment.
| Description | Company information |
|---|---|
| Founded | 2007 |
| Headquarters | 80 SW 8th St, Miami, FL 33130 |
| MC # | 600908 |
| USDOT # | 2239014 |
| Broker or carrier | Broker |
| Years in business | 16+ |
| Phone | 888-802-8250 – Hawaii (844-473-1144) – Puerto Rico (844-445-1450) |
| [email protected] | |
| Office Days/Timing | Monday – Friday (10:00 AM to 8:00 PM ) – Saturday (11:00 AM – 5:00 PM) |
AutoStar Transport Express
Our Rating: 4.6/5
4.2
A-
5.0
3.7
AutoStar Transport Express is a prominent vehicle transportation service provider operating in the United States. In this comprehensive review, we explore the company’s services, pricing, customer experiences, and more to help you make an informed decision when it comes to choosing a vehicle transportation service.
Here are some of the key features that make AutoStar Transport Express stand out from other car transport brokers:
- Focus on customer service: AutoStar Transport Express primarily excels in customer service, with its true assets being the ratings and reviews provided by customers. Nearly all relevant information about AutoStar Transport Express is easily accessible online. Gaining insights from others’ experiences through reviews and ratings can be a valuable time and cost-saving approach, ensuring a positive overall experience. Additionally, AutoStar Transport Express provides customer support in both English and Spanish, further enhancing its commitment to exceptional service.
- Commitment to Safety: AutoStar Transport Express is committed to the safety of your vehicle and its occupants. They use only experienced and qualified drivers who are trained to transport vehicles safely and securely.
- Online Tracking: You can easily track the progress of your shipment online, giving you real-time information on your vehicle’s location.
- Customized Services: They offer tailored solutions to meet your specific transportation needs, whether you’re moving a standard car, luxury vehicle, or non-operational vehicle.
- Competitive Pricing: Auto transport quotes are typically rough estimates and may not include hidden costs, like extra fees for delivery or fuel, often imposed by companies with questionable ethics. AutoStar Transport Express offers competitive pricing, discounts, and promotions, ensuring cost-effective services. To avoid unexpected expenses, ensure you have a clear understanding of the quoted price, as companies with hidden costs may not provide the best value.
Customer Experiences
Positive Experiences
Many customers have had positive experiences with Autostar Transport Express. They highlight the ease of the shipping process and the professionalism of the company’s staff. One customer, Joshua Ortiz, commended the helpful and communicative nature of the agents and the pleasant and professional interaction with the truck driver. Another customer, Page Huyette, praised the competitive pricing, consistent communication, and fast service provided by Autostar Transport Express. These positive testimonials reflect the company’s commitment to delivering a satisfactory experience to its customers.
Negative Experiences
Unfortunately, there have been instances where customers have faced issues with Autostar Transport Express. Some customers reported delays in the pickup and delivery of their vehicles, leading to frustration and inconvenience. One customer expressed dissatisfaction with the lack of communication and unprofessional behavior from the company’s representatives. The customer claimed that their money was not refunded despite the poor service received. These negative experiences indicate areas where Autostar Transport Express can improve its operations and customer service.
Customer Service
Autostar Transport Express aims to provide excellent customer service throughout the car shipping process. Customers have praised the company’s staff for their responsiveness, helpfulness, and professionalism. Valerie, an account manager at Autostar Transport Express, received positive feedback for her ability to address customer inquiries and provide support. Effective communication and prompt assistance are key factors contributing to Autostar Transport Express’s reputation for customer service excellence.
Money-Back Guarantee
One aspect that sets Autostar Transport Express apart from many other car shipping companies is its money-back guarantee. If a customer needs to cancel their order within a specified window stated in their contract, Autostar Transport Express will refund their money. This guarantee demonstrates the company’s commitment to customer satisfaction and provides an additional layer of protection for customers who may need to make changes to their shipping plans.
To ship your car with AutoStar Transport Express, you can follow these steps:
- Get a quote: You can get a free quote on their website or by calling their customer service team.
- Book your shipment: Once you have a quote and are ready to book your shipment, you can do so online or by phone.
- Prepare your car for shipping: AutoStar Transport Express will send you a list of instructions on how to prepare your car for shipping. This may include removing personal belongings, cleaning the car, and disabling the alarm system.
- Pickup and delivery: AutoStar Transport Express will pick up your car from your chosen location and deliver it to your destination. You can track the status of your shipment online or by calling their customer service team.
AutoStar Transport Express ships a wide variety of vehicles, including:
- Cars
- SUVs
- Trucks
- Motorcycles
- RVs
- ATV & UTV
- Military Vehicles
- Boats
- Oversized Vehicles
- Classic Cars and Luxury Cars
AutoStar Transport Express transports all these types of vehicles and anything that contains tires everywhere in the U.S. and Internationally.
- Door-to-door or Terminal-to-terminal auto transport: AutoStar Transport Express offers two convenient options for auto transport. The first, door-to-door car shipping, provides maximum convenience to customers. They simply need to provide an address, and a driver will pick up and deliver their vehicle as close as legally possible to that location, eliminating the need to visit a terminal for drop-off and pick-up. On the other hand, for terminal-to-terminal auto transport, it’s essential to engage with AutoStar Transport Express’s dedicated customer service team. This collaboration allows you to discuss terminal locations, their operational hours, and associated fees, ensuring a smooth and tailored transport experience aligning with your specific requirements.
- Open or Enclosed auto transport: AutoStar Transport Express provides two primary methods of auto transport, catering to different needs. Enclosed auto transport is the preferred choice when safeguarding valuable vehicles is a top priority. While it comes at a higher cost compared to open transport, it offers superior protection against external elements and potential damage during transit. According to AutoStar Transport Express, enclosed transport typically incurs a cost approximately 60 percent higher than open transport. On the other hand, open auto transport stands as the most prevalent and cost-effective method for car shipping. AutoStar Transport Express can efficiently transport up to 10 vehicles simultaneously using open carrier car shipping, making it a practical choice for most vehicles and ensuring efficient transportation.
| Route | Moves | Avg. Price |
|---|---|---|
| Florida to California | 157 | $1190 |
| California to Florida | 80 | $1269 |
| Texas to California | 69 | $826 |
| California to California | 21 | $585 |
| Texas to Florida | 34 | $780 |
To get a pricing estimate for your vehicle shipment with AutoStar Transport Express, you can fill out an online quote form or contact them directly. Their pricing is tailored to your specific needs and is influenced by various cost factors, as detailed below. The average cost of shipping a car with AutoStar Transport Express varies depending on factors like distance, vehicle type, and the time of year, but it typically ranges from $600 to $1,600 for short and long distances, as per AutoStar’s Transport Express website.
The time it takes to ship a car varies depending on the distance between the pickup and delivery locations, the type of shipping method you choose, and the availability of car carriers. However, in general, you can expect car shipping to take anywhere from a few days to two weeks. Here is a breakdown of how long car shipping typically takes:
- Short distances (under 500 miles): 1-3 days
- Medium distances (500-1,500 miles): 3-7 days
- Long distances (over 1,500 miles): 7-14 days
Certainly, here’s the table with estimated costs per mile:
| Distance (Miles) | Distance (Miles) |
|---|---|
| 0-100 | $1.50 |
| 101-300 | $1.25 |
| 301-500 | $1.00 |
| 501-800 | $0.90 |
| 801+ | $0.80 |
When it comes to insurance coverage for your vehicle during transportation, it’s crucial to be well-informed. AutoStar Transport Express ensures that each car carrier meets essential regulatory requirements, including being registered with the Department of Transportation, possessing a Motor Carrier Number from the FMCSA (Federal Motor Carrier Safety Administration), and having liability insurance coverage. They also comply with state-specific regulations, such as those set by the FDOT (Florida Department of Transportation). Additionally, they maintain taxpayer W-9 forms on file. Additionally, they maintain taxpayer W-9 forms on file.
Insurance coverage can vary depending on the specific carrier, but as a general guideline, most carriers are insured for amounts ranging from $500,000 to $1 million. It’s important to note that insurance typically covers incidents caused by driver negligence. To ensure comprehensive coverage, we strongly recommend reviewing your insurance policies to understand what is and isn’t covered when your vehicle is in transit with a car carrier.
In this AutoStar Transport Express Review 2024, we’ve explored the company’s expertise, and services, and addressed common questions. AutoStar Transport Express’s commitment to excellence, combined with its extensive experience in the vehicle shipping industry, makes it a top choice for vehicle transportation. Whether you’re relocating or need to move a vehicle anywhere from the U.S., you can trust AutoStar Transport Express to get the job done efficiently and safely.
How can I save money when shipping with AutoStar Transport Express?
To save on shipping costs, consider choosing an open carrier over an enclosed one. They offer discounts on military and discounts.
How can I verify the license of AutoStar Transport Express?
To verify AutoStar Transport Express credentials, it’s recommended to check reputable sources like Better Business Bureau. You can also verify an auto transport company’s U.S. DOT number on the Federal Motor Carrier Safety Administration’s website.
a4AutoTransport is a group of auto transport researchers and experts that comes in handy for anyone who wants to move their car/vehicle without putting extra miles on the odometer. At a4AutoTransport, We researched over a hundred car shipping companies, interviewed real customers and industry leaders, and collected nearly 500 quotes to find the nation’s best auto transport companies. With our combined 5 years of industry experience and research, we’ll help you find the right car shipper for your budget.
