CarMax Reviews – Is CarMax The Best Choice for Buy or Sell a Car?

Carmax Review: Is Carmax the Optimal Choice for Selling and Purchasing Your Vehicle?

CarMax stands out as one of the largest chains of used car dealerships with over 200 locations in the United States, and its substantial growth since its establishment in 1993 is noteworthy. Operating across about 40 states with over 239 stores and a workforce exceeding 27,000 employees, CarMax has firmly established itself in the used car market. The company is known for its large inventory of vehicles, competitive prices, and hassle-free car buying and selling experience.

But Is CarMax The Best Place to Buy a Car?

You might wonder, is CarMax trustworthy? Is it a reputable place to purchase a car? What makes it unique, and how can you sell your car to CarMax?

Our dedicated team did a deep CarMax review, looking at how much they pay for old cars, how good they treat customers, and what people in the car world think about them. Now, we’ll tell you if selling your car to CarMax online is a top choice by some customers’ and experts’ reviews.

CarMax Reviews: What Customers Are Saying

CarMax has a mixed reputation among customers. Some customers love the company’s wide selection of vehicles, transparent pricing, and no-haggle sales process. Others complain about high prices, long wait times, and pushy salespeople.

Here are some extracts from recent CarMax customer reviews:

  • I had a great experience buying a car from CarMax. The selection was amazing and the prices were fair. The sales process was also very easy and straightforward. – 5-star review on BBB.
  • I had a mixed experience at CarMax. The selection was good and the prices were fair, but the wait times were very long. It took me over 4 hours to buy a car. – 3-star review on Facebook.

Overall, CarMax has a 4.1-star rating on Google and a 3.5-star rating on Yelp. These ratings suggest that the majority of customers have a positive experience at CarMax, but there are some customers who have negative experiences as well.

CarMax Reviews: What Experts Are Saying

Experts generally have a positive view of CarMax. The company is known for its strong financial performance, its commitment to customer service, and its innovative approach to car buying and selling.

Here are some extracts from recent CarMax reviews from experts:

  • CarMax is a well-run company with a strong track record of success. The company offers a wide selection of used vehicles at competitive prices. CarMax is also known for its excellent customer service. – Edmunds.
  • CarMax is a great option for car buyers who are looking for a convenient and hassle-free experience. The company offers a large selection of vehicles, competitive prices, and a no-haggle sales process. – Kelley Blue Book.

Overall, experts have a positive view of CarMax. The company is known for its strong financial performance, its commitment to customer service, and its innovative approach to car buying and selling.

CarMax App Reviews

On the Apple Store, it gets a super high rating of 4.8 out of 5 stars, while on Google Play, it’s a 3.5 out of 5.

However, some folks on Google Play aren’t too happy. The app hasn’t had an update, and that’s caused problems. There are bugs, issues with sorting cars, and it’s a bit confusing. Until they fix it, you might find it easier to use the CarMax website. So, while many praise the app for its car buying program, if you’re using it on Google Play, you might run into a few bumps along the road.

Is CarMax The Best Place to Sell a Car?

Absolutely! CarMax is a good place to sell your car because they give you a fair price. It’s like getting a good deal when you trade one of your toys with a friend.

CarMax Pros and Cons


  • Vast Selection: CarMax offers 50,000+ top-quality used cars, including recent models with low mileage.
  • No-Haggle Prices: CarMax has fixed prices, so no stressful negotiations.
  • Quality Assurance: Rigorous 125-point inspection, 30-Day Warranty, and 5-Day Money-Back Guarantee.
  • Extended Confidence: 90-day/4,000-mile warranty and Maximum care for peace of mind.
  • Free History Report: Access AutoCheck report for car history and recalls.
  • Exceptional Service: Enjoy an excellent car-buying experience with knowledgeable staff.
  • Easy Online Experience: Browse, compare, finance, and schedule test drives online.
  • Transparent Pricing: Clear prices for easy comparisons.
  • CarMax Certified Quality: Each car gets a final quality check for a like-new condition.


  • High Prices: CarMax’s no-haggle policy and vast inventory can result in pricier cars.
  • Fixed Prices: You can’t bargain at CarMax; the prices are set.
  • Limited Financing: CarMax’s financing options may not be as varied as traditional banks or credit unions.

How Does CarMax Work?

CarMax dealerships present a diverse selection of used cars for your consideration, and you have the option to conduct a CarMax test drive with any vehicles that pique your interest. Purchasing a car at CarMax is a straightforward process, and it can be summarized as follows:

Buying Process at CarMax

  • Browse the Inventory: Explore CarMax’s extensive inventory either on their website or by visiting a physical location. You can narrow down your search by specifying criteria such as make, model, price range, and more.
  • Schedule a Test Drive: Arrange a test drive for any car that catches your eye. All you typically need is some form of identification and a valid driver’s license. This allows you to assess the vehicle firsthand and ensure it aligns with your requirements. If it doesn’t meet your expectations, you have the option to return it promptly.
  • Financing: CarMax provides financing options for used cars in collaboration with its financing partners. You can initiate the financing process either online or by visiting a CarMax dealership.
  • Purchase the Car: CarMax adheres to a no-haggle pricing policy, meaning the price you see is the price you pay. You can complete the purchase either online or at a physical CarMax location.
  • Vehicle Delivery: If you choose to buy the car online, CarMax offers the convenience of home delivery or pickup at a nearby location. For in-person purchases, you can either drive the vehicle home yourself or arrange for delivery. Remember, you may have to pay the car shipping cost if the car you want is at a distant location.

Selling Process at CarMax

Selling your car to CarMax is a bit different from other online options. Here’s how it works:

Get an Instant Offer

  • You can start online by entering your car’s info.
  • Provide details about your car’s style, features, condition, mileage, and more.
  • You’ll receive an offer via email.

Consider the Offer

  • CarMax offers are valid for seven days.
  • You can’t negotiate the price, but that means no lowball offers.

Take Your Car to CarMax

  • CarMax has physical locations for the final step.
  • You can make an appointment or just show up.
  • A CarMax representative will inspect your car, and offers are contingent upon the inspection.

Sell or Trade In Your Car

  • If all looks good, you can sell your car to CarMax or trade it for one on their lot.
  • CarMax pays with a bank draft, which is like a guaranteed check.

Required Documents

  • You’ll need to bring certain documents, like your state ID, registration, and keys.
  • If you have an auto loan, bring payoff information from your lender.
  • In some cases, specific paperwork may be needed if all titleholders can’t be present.

If you’re interested in selling your vehicle, click here. You’ll find a brief form where you enter your car’s VIN number or license plate number, state, and zip code.

CarMax Financing: What You Need to Know?

CarMax, a prominent used car dealership chain, offers various financing options to help you purchase a car without the need for an upfront lump-sum payment. Here’s an overview of CarMax financing:

Loan Amount and Interest Rates

  • CarMax lets you borrow money for your car, anywhere from $500 to $100,000.
  • They offer interest rates that can start as low as 2.95% but can go up to 26.00%. This means you can pick the loan that fits your wallet.

No Minimum Credit Score

  • You don’t need a super high credit score to get a CarMax loan.
  • Even if your FICO score is not very high (above 630), CarMax has options for both new and used cars.

Tailored Financing Solutions

  • CarMax’s money experts will help you find the perfect loan for your money situation.
  • They might offer you small down payments, flexible payment terms, and maybe even good interest rates. When you ask for a loan, you’ll need to share info about your money history, job, and income.

Loan Terms and Conditions

  • Before you decide on a loan, it’s super important to understand all the rules.
  • Take your time to look at different loan options and compare rates from different lenders. This way, you make sure you get the best deal.

Co-Buyers and Co-Borrowers

  • CarMax is okay with having more than one person on the loan.
  • Co-buyers and co-borrowers can make it more likely for you to get the loan. Even if your money and credit aren’t perfect, CarMax Auto Finance and their money friends say yes to about 95% of the people who ask for a loan.

Price Comparison: CarMax vs Other Competitors

To give you a clear picture of how CarMax’s car prices measure up, we’ve gathered quotes for different types of vehicles and compared them to what you’d find on other competitors.

VehicleModel YearCarMax PriceCarvana PriceAutotrader Price
Ford F-1502017$27,998$28,988$29,590$29,910
Toyota Camry2017$18,967$19,590$20,998$21,110
Honda CR-V2020$27,198$27,987$28,105$29,998
Toyota Highlander2020$30,125$30,548$30,990$31,398
Chevy Tahoe2020$60,998$61,235$61,180$61,580

CarMax Milestones

  • With 244 locations across the country, the company is currently the nation’s top online seller of used vehicles, leading the industry in revenue in 2021.
  • CarMax sells over 800,000 used vehicles per year.
  • CarMax’s revenue in fiscal year 2024 was over $23 billion.
  • CarMax’s net income in fiscal year 2024 was over $1.8 billion.
  • CarMax has a customer satisfaction rating of over 90%.
  • The average price of a used car sold by CarMax is around $25,000.
  • The most popular brands of used cars sold by CarMax are Toyota, Honda, Ford, and Chevrolet.
  • The most popular types of used cars sold by CarMax are SUVs, trucks, and sedans.
  • CarMax offers a variety of financing options for used car purchases, including loans and leases.
  • CarMax also offers a variety of services, such as car repair, maintenance, and extended warranties.

Our Methodology

Because people trust us to give them honest and accurate info, we came up with a detailed rating system to figure out which platforms are the best for selling your car. We looked at many providers and graded them in five important areas. This gave us an overall score for each provider, and the ones with the highest scores made it to the top.

Here’s what we considered in our ratings:

  • Industry Standing: We checked what experts and how many years a company has been around to see how good they are.
  • Platform: We liked platforms that had lots of useful things like quick offers and different ways to sell your car because they’re more likely to make you happy.
  • Cost: We compared how much money providers offered for different types of cars by doing secret shopping. We also looked at the fees they charge for using their platforms.
  • Support: The best car selling companies got high scores here because they give great help during the sale. That includes things like free pickup and how fast you get paid.


How much money will I need?

Buying a car can be expensive, but CarMax helps you by telling you exactly how much you need. It’s like when your parents give you money for your allowance.

Can I get a car I like?

Yes, at CarMax, you can choose a car that you really like. It’s like getting to pick your favorite ice cream flavor.

Are there any extra costs?

Sometimes, there are extra costs like taxes, but CarMax will tell you about them. It’s like knowing how many candies you can buy with your allowance.

What if I change my mind after buying a car?

No worries! You can change your mind, and CarMax will help you find a solution, just like when you decide you don’t want to play with a toy anymore.

Is CarMax expensive?

CarMax helps you figure out how much money you need, so you can plan like when you save up for your favorite video game.

Can I sell my car to CarMax without the title?

You need a valid title to sell your car to CarMax. If you’re paying off a loan on the vehicle, the lien holder should have the car title. If you’re leasing your car, the leaseholder should have it.

Should I sell my car to CarMax or Carvana?

CarMax tends to give better offers for used cars, yet it also requires an in-person visit to a dealership. Carvana typically offers a little less but will come to you to inspect and pick up your vehicle, meaning most drivers won’t need to leave home to sell their cars.

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