AutoStar Transport Express Review: The Truth About Their Vehicle Shipping Services
Shipping a car isn’t something most people do often, so finding the right company can feel a bit overwhelming. AutoStar Transport Express, based in Miami, Florida, has been helping customers transport their vehicles for nearly two decades. With a trusted network of over 25,000 carriers and customer service available in both English and Spanish, they successfully ship more than 30,000 vehicles each year across the country.
This review takes a close look at what you can really expect from their service. We’ll explore how transparent their pricing is, what customers are saying, and how they respond to feedback.
These insights come from a mix of reviews collected across more than 10 popular platforms, including Google, Facebook, Trustpilot, and others. If you’re considering AutoStar Transport Express for your car shipping needs, this overview will help you make an informed decision.
Key Highlights of AutoStar Transport Express
Transparent Pricing
No hidden fees — all costs are clearly communicated upfront before booking. Please note: there may be slight differences between the initial quote and final booking price if there’s a delay in decision-making, as shipping costs can vary. Once you book, the rate is locked and will not change.
Top-Rated Across Review Platforms
AutoStar Transport Express is trusted by thousands of customers and consistently receives excellent ratings across multiple platforms:
- 4.9/5 on Birdeye
- 4.2/5 on Google
- 4.4 on Facebook
- 5/5 on TransportReviews
Proactive Customer Support
The team actively monitors and responds to customer feedback — addressing concerns, verifying the authenticity of negative reviews, and showcasing real customer experiences.
Nearly Two Decades of Experience
With almost 20 years in the auto transport industry, AutoStar Transport Express delivers reliable nationwide vehicle shipping for all types of vehicles — whether standard or luxury, running or non-operable, compact or oversized.
Clear Refund & Cancellation Policies
Transparent refund and cancellation policies help build trust, backed by responsive support and a commitment to hassle-free service.
Who is AutoStar Transport Express?
Founded in 2007, AutoStar Transport Express has grown into one of the most reputable vehicle shipping companies in the United States. With almost 2 decades in the industry, they specialize in shipping all types of vehicles nationwide and to Caribbean destinations, including luxury cars, oversized trucks, motorcycles, sedans, and even non-running vehicles.
| Description | Company information |
|---|---|
| USDOT: | 2239014 |
| Headquarters: | Miami, FL |
| Network of Carriers: | 25,000+ |
| Annual Vehicles Shipped: | 30,000+ |
| Customer Support: | English & Spanish. |
| Active Reviews Platforms: | Google, Facebook, Trust Pilot |
AutoStar Transport Express Reviews and Ratings from Multiple Platforms
| Platform | Rating / 5 Stars |
|---|---|
| ★ 4.2 | |
| ★ 4.4 | |
| Trustpilot | ★ 4.7 |
| Birdeye | ★ 4.9 |
| TransportReviews | ★ 5.0 |
| Trust Analytica | ★ 4.0 |
| Chamber of Commerce | ★ 4.2 |
| Shopper Approved | ★ 4.9 |
Summary of AutoStar Transport Express
Here’s a summary of AutoStar Transport Express based on the reviews on multiple review platforms such as Google, Shopper Approved, and Facebook.
Strengths
- Transparent and fair pricing with no hidden fees.
- Clear, regular communication and email updates on shipment status.
- Friendly, professional, and respectful staff providing excellent customer service.
- Reliable and punctual pick-up and delivery of vehicles.
- Efficient handling of both interstate and international vehicle shipments (including Puerto Rico).
- Strong reputation backed by repeat customers and positive recommendations.
- Customer service is proactive and explains processes clearly.
- Business actively responds to reviews, showing commitment to customer satisfaction.
Weaknesses
- Delivery notifications can come with short notice, sometimes only an hour before arrival, which can make planning difficult for customers.
- Customers would appreciate a wider delivery time window to better organize their day.
Features
- Vehicle transport interstate and international (e.g., Puerto Rico, Hawaii, Caribbean).
- Shipment tracking with email updates and phone.
- Customer support for the entire car shipping process.
- Transparent pricing structure with no hidden cost.
- Focus on customer convenience and professional handling.
- Ability to handle both personal and commercial vehicle shipments.
What Services Does AutoStar Transport Express Offer?
AutoStar Transport Express covers a comprehensive range of vehicle shipping services individual and businesses. They can ship anything on wheels running or non-running and speciality vehicles, including:
Main Services:
Open auto transport
Enclosed auto transport
Door-to-door car transport
Cross-country car shipping
State-to-state auto transport
International auto shipping (Hawaii, Puerto Rico, USVI, Caribbean)
Luxury, Classic and exotic car transport
Motorcycle shipping
Long-distance towing
They also offer dedicated services to Businesses some are;
Fleet vehicle transport
Dealer-to-dealer auto shipping
Auction vehicle transport
Corporate relocation vehicle shipping
OEM and manufacturer transport
Pricing & Transparency
AutoStar Transport Express is known for transparent pricing with no upfront fees until a carrier is assigned. Customers receive clear and reliable quotes that closely match the final price. This honest and personalized approach helps build strong customer trust.
| Route Type | Estimated Cost Range | Service Type | Estimated Cost |
|---|---|---|---|
| Short-distance (<500 miles) | $400 – $700 | Open transport | $400 – $700 |
| Cross-country (2000+ miles) | $1,100 – $1,500 | Open transport | $1,100 – $1,500 |
| Hawaii/Puerto Rico Shipping | $1,200 – $2,000+ | Varies | Varies |
| Enclosed Vehicle Shipping | 30–50% more | Enclosed transport | 30–50% above open transport |
Key cost factors: distance, vehicle type and size, transport method, seasonal demand, pickup/drop-off locations, operability of the vehicle.
Comparing AutoStar Transport Express Pricing and Quotes
AutoStar Transport Express offers competitive and transparent pricing, with all major costs — including fuel, mileage, and tolls — clearly included upfront. This eliminates surprises and makes budgeting straightforward for customers.
Their quotes are generally accurate and provided through FMCSA-compliant, licensed carriers. In some cases, there may be a difference between the initial quote and final booking price — this usually occurs when a carrier hasn’t been assigned at the time of quoting. If there’s a delay between receiving a quote and booking the transport, price adjustments can happen — and this is common across the entire car shipping industry.
AutoStar Transport Express bilingual customer support, extensive nationwide coverage, and ability to ship vehicles across the entire U.S. and even to Caribbean islands, make them a reliable and versatile choice for vehicle shipping.
What to Look For When Comparing Car Shipping Quotes
When comparing quotes from any auto transport company, it’s important to:
- Ensure the price is all-inclusive (no hidden fees)
- Confirm whether the quote is for open or enclosed transport
- Check estimated delivery timelines
- Verify the company is FMCSA registered and insured
A Note on Reviews & Reputation
The online review landscape is often skewed. Some large companies pay for favorable mentions on major review sites, while negative review services exist that can unfairly target reputable businesses.
What sets AutoStar Transport Express apart is their commitment to transparency — they actively respond to reviews on public platforms, helping potential customers determine whether a review reflects a real customer experience or not. This open dialogue builds trust and allows customers to better evaluate the company’s service quality and communication.
A Few Customer Testimonials/Reviews on Their Pricing Transparency
Many customers have praised AutoStar Transport Express for its honest and upfront pricing. Here are a few screenshots with links to the original review:
Brady Douglas — Google Review
The quote I got was what I paid. There were no unexpected charges or hidden fees. The driver who picked up my car was the same that delivered my car, which was cool. The communication was great, and it was cool that I could track my car’s progress online using the tracking tool. Just as easy as tracking a package. Overall, I am 100% satisfied. I recommend AutoStar Transport Express and will use them again in the future if I need to ship a Car, SUV, Truck, etc.”
Tracy Diestel — Google Review
Brandon Latimer was our contact person, and the whole experience was super easy. Communication was good, the price was reasonable, and the car was picked up and delivered quickly. Would recommend it to anyone who needs to transport their car. We did this last minute, and it was handled very professionally.
Chris W — Auto Transport Review
I’ve worked with the same AutoStar Transport Express rep through multiple companies I’ve worked at, and she’s always been super helpful, quick with answers, and provides competitive prices.
J Decker — Auto Transport Review
I used AutoStar Transport Express to transport a truck from the Midwest to the Pacific NW. We worked with Chris, who was super communicative and provided the perfect amount of updates throughout the process. They were clear, upfront and honest – I would highly recommend it.
Jimmel — Shopper Approved Review
I used AutoStar Transport Express to ship my mother-in-law’s car from Hawaii to Georgia. The communication was great and they were very transparent with pricing. The pricing was very fair. They provided email updates on where the car was. The carrier who dropped the car off at the final destination only gave an hour’s notice for pickup time… Other than that, the service was great. I will be using them again. Highly recommend.
Sudheer K. — Shopper Approved Review
The transport company was very accommodating to my needs. They arrived on time for pickup and delivered my car on time.
English and Spanish Language Support Feature
AutoStar Transport Express offers customer support in both English and Spanish, making it easier for a wider range of customers to communicate their needs clearly and receive assistance throughout the auto shipping process.
How to Get a Quote with AutoStar Transport Express
AutoStar Transport Express makes it easy to get started with their hassle-free online quote tool, which provides instant estimates with no obligation to book. Simply fill out the short form with your vehicle and location details to receive a clear, all-inclusive quote with no hidden fees.
Customers consistently praise the platform’s speed, transparency, and simplicity. Once you’re satisfied with the quote, you can immediately place your order online or speak with a representative to confirm your booking. The process is designed to be quick, easy, and entirely customer friendly from quote to final delivery.
Is AutoStar Transport Express Licensed and Accredited?
AutoStar Transport Express operates as a fully licensed and bonded broker (MC #600908, USDOT #2239014), dedicated to providing safe and dependable vehicle transportation services.
The company is proudly affiliated with several respected organizations, including:
Inc. 5000:
Recognized on the Inc. 5000 list of America’s fastest-growing private companies, showcasing its strong leadership and consistent growth within the auto transport sector.
Chamber of Commerce:
Verified and listed on ChamberofCommerce.com, demonstrating trusted business credentials within the community.
Shopper Approved:
Boasting a 4.9-star rating based on over 100 verified customer reviews, AutoStar Transport Express is well-regarded for its reliable service and customer satisfaction.
FMCSA (Federal Motor Carrier Safety Administration):
Fully licensed and compliant with FMCSA regulations, with safety records accessible by searching MC# 600908.
U.S. Department of Transportation:
Registered with the U.S. Department of Transportation, ensuring adherence to federal safety and transportation standards.
Better Business Bureau (BBB):
Accredited by the Better Business Bureau, AutoStar Transport Express continues to uphold transparency and customer-first service.
Refund and Cancellation Policy
- Full deposit refunds if no carrier is assigned within 5 days
- Cancellation before dispatch: deposit non-refundable
- Cancellation after dispatch: deposit kept, balance refunded
- Cancellation requests must be submitted via email (no phone cancellations)
- Refunds processed within 48 business hours to original payment method
What Is AutoStar Transport Express Damage Claims & Liability Policy?
While the official terms are available on their website, here’s a summary based on experience and standard practice:
- In the event of damage, customers must notify both the carrier and AutoStar Transport Express within 24 hours of delivery.
- A written claim, along with photos and repair estimates, must be submitted within 10 days.
- AutoStar Transport Express helps facilitate the claims process but is not directly liable for any damage caused by the carrier, as the carriers are independent and FMCSA-licensed.
- For high-value or luxury vehicles, it is recommended to request or purchase additional insurance coverage for added peace of mind.
AutoStar Transport Express Popular Car Shipping Routes Across All 50 States and Beyond
AutoStar Transport Express offers a wide range of car shipping services across all 50 states, serving popular routes like Florida to California, Texas, New York, Georgia, and many others. Their large network of carriers ensures reliable availability for both major cities and remote locations.
In addition to nationwide coverage, they also offer international and territory shipping to Puerto Rico, Hawaii, the U.S. Virgin Islands, Alaska, and the Caribbean making them a trusted choice for both domestic and overseas transport needs.
Address Negative Reviews and Customer Concerns
“Delivery Delays”
“Communication Issues”
“Cancellation and Refund Concerns”
Does AutoStar Transport Express Address Negative Reviews and Customer Concerns?
Yes. AutoStar Transport Express takes customer feedback seriously, including negative reviews. The team actively investigates claims by:
- Verifying the authenticity of negative reviews.
- Responding publicly to clarify misinformation or share context.
- Following up with dissatisfied customers to resolve issues when possible.
- Highlighting real experiences from satisfied clients to maintain transparency.
Their proactive approach to customer service and reputation management has contributed to strong ratings across platforms like Google, Facebook, TransportReviews, and Birdeye.
What Real Customers Are Saying About AutoStar Transport Express
From fast delivery to reliable drivers and transparent pricing, here’s what real users shared about their experience with AutoStar Transport Express.
Negative Reviews (Resolved)
- “The car was a day late, but they kept me updated and got it there safely.”
- “Had to follow up twice for updates, but they eventually responded and resolved the issue.”
Strengths & Weaknesses
- Almost 2 decades of experience
- Transparent pricing and no hidden fees
- Bilingual support (English & Spanish)
- Wide range of shipping options and nationwide coverage
- Proactive in responding to all positive and negative reviews.
- Service often described as great, reliable, and professional.
- Efficient and timely vehicle transport.
- Responsive and helpful customer service.
- Clear and consistent communication throughout the shipping process.
- Fair and competitive pricing.
- Professional and punctual drivers.
- Overall, excellent and smooth customer experiences.
- Strong word-of-mouth recommendations.
- Customer service limited to business hours (no 24/7 support)
How Does AutoStar Transport Express Compare with Competitors?
| Feature | AutoStar Transport Express | Montway Auto Transport | AmeriFreight |
|---|---|---|---|
| Bilingual Customer Support | ✅ Yes | ✅ Yes | ❌ No |
| No Hidden Fees | ✅ Yes | ⚠️ Reports of extras | ✅ Yes |
| Negative Review Response | ✅ 100% verified | ⚠️ Limited | ✅ Yes |
| International Shipping | ✅ Yes | ❌ No | ✅ Yes |
| Tracking & Support | ✅ Yes | ✅ Yes | ✅ Yes |
How to Contact AutoStar Transport Express
A User-Friendly Website Built for Car Shippers by AutoStar Transport Express
AutoStar Transport Express has an easy-to-use website that’s clean and quick to load. The menu is straightforward, so you can quickly find services, get a quote, or look for helpful information. They also have a Help Center with FAQs and articles to guide you through the shipping process. With tools like instant quotes and shipping guides, it’s simple for customers to start and stay updated every step of the way.
Final Verdict: Is AutoStar Transport Express the Right Choice?
AutoStar Transport Express offers a compelling combination of transparent pricing, responsive bilingual support in English and Spanish, and a wide range of vehicle shipping services. With almost two decades of experience, the company handles everything from standard car transport to oversized, non-running, and international shipments. Their consistently high ratings across trusted review platforms reflect a strong commitment to customer satisfaction and service reliability.
Ultimately, the best transport company for you depends on your specific needs, budget, and timeline. It’s a good idea to request quotes from multiple top-rated providers, compare service features, and review policies carefully. This comparison will help you make an informed decision without surprises.
If you’re looking for a company that values transparency, offers extensive service coverage, and delivers dependable support throughout the process, AutoStar Transport Express is a strong option to consider.
Get a Quote
Interested in comparing rates and services? Start by getting a free, no-obligation quote from AutoStar Transport Express. Then compare it with other top-rated providers to ensure you’re choosing the car shipping solution that works best for you.
FAQs
Are there any hidden fees with AutoStar Transport Express?
How long does AutoStar Transport Express take to ship a vehicle?
Does AutoStar Transport Express offer customer support in Spanish?
What types of vehicles can AutoStar Transport Express transport?
Which areas does AutoStar Transport Express serve?
What payment methods does AutoStar Transport Express accept?
Can AutoStar Transport Express ship a vehicle that is not running?
a4AutoTransport is a group of auto transport researchers and experts that comes in handy for anyone who wants to move their car/vehicle without putting extra miles on the odometer. At a4AutoTransport, We researched over a hundred car shipping companies, interviewed real customers and industry leaders, and collected nearly 500 quotes to find the nation’s best auto transport companies. With our combined 5 years of industry experience and research, we’ll help you find the right car shipper for your budget.
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