AutoStar Transport Express Review: The Truth About Their Vehicle Shipping Services
When it comes to shipping your vehicle, finding a trustworthy, reliable company can be challenging. AutoStar Transport Express, headquartered in Miami, FL, is a prominent player in the vehicle shipping industry, boasting over 18 years of experience.
This review dives deep into the truth behind their vehicle shipping services examining their pricing transparency, customer satisfaction, service offerings, and overall reputation to help you decide if they are the right choice for your car transport needs.
Key Highlights
AutoStar Transport Express offers transparent pricing with no hidden fees, clearly communicating all costs upfront before booking.
They have strong customer ratings across platforms Google (4.8/5), Facebook (4.7/5), TransportReviews (4.8/5), and BBB (B+) reflecting high customer satisfaction.
The company promptly addresses negative reviews by verifying their authenticity and sharing real customer feedback.
Who is AutoStar Transport Express?
Founded in 2007, AutoStar Transport Express has grown into one of the most reputable vehicle shipping companies in the United States. With over 18 years in the industry, they specialize in shipping all types of vehicles nationwide and to Caribbean destinations, including luxury cars, oversized trucks, motorcycles, sedans, and even non-running vehicles.
| Description | Company information |
|---|---|
| Headquarters: | Miami, FL |
| USDOT: | 600908 |
| Network of Carriers: | 25,000+ |
| Annual Vehicles Shipped: | 30,000+ |
| Customer Support: | English & Spanish bilingual service |
AutoStar Transport Express Reviews and Ratings from Multiple Platforms
| Platform | Rating | Number of Reviews (approx.) |
|---|---|---|
| Birdeye | ★ 4.9 | 5,930 |
| Transport Reviews | ★ 4.8 | 588 |
| Trust Analytica | ★ 4.8 | 300 |
| ★ 4.7 | 500 | |
| Manta | ★ 4.6 | 100+ |
| Trustpilot | ★ 4.5 | 1,000 |
| Yelp | ★ 4.5 | 271 |
| Chamber of Commerce | ★ 4.2 | 1,459 |
| BBB | B+ Rated | (Verified Complaints Resolved) |
| Shopper Approved | ★ 4.9 | 100 Verified Reviews |
Summary of AutoStar Transport Express
Here’s a summary of AutoStar Transport Express based on the reviews on multiple review platforms such as Google, BBB, Shopper Approved, and Facebook.
Strengths
- Transparent and fair pricing with no hidden fees.
- Clear, regular communication and email updates on shipment status.
- Friendly, professional, and respectful staff providing excellent customer service.
- Reliable and punctual pick-up and delivery of vehicles.
- Efficient handling of both interstate and international vehicle shipments (including Puerto Rico).
- Strong reputation backed by repeat customers and positive recommendations.
- Customer service is proactive and explains processes clearly.
- Business actively responds to reviews, showing commitment to customer satisfaction.
Weaknesses
- Delivery notifications can come with short notice, sometimes only an hour before arrival, which can make planning difficult for customers.
- Customers would appreciate a wider delivery time window to better organize their day.
Features
- Vehicle transport interstate and international (e.g., Puerto Rico, Hawaii, Caribbean).
- Real-time shipment tracking with email updates and phone.
- Customer support for the entire car shipping process.
- Transparent pricing structure with no hidden cost.
- Focus on customer convenience and professional handling.
- Ability to handle both personal and commercial vehicle shipments.
What Services Does AutoStar Transport Express Offer?
AutoStar Transport Express covers a comprehensive range of vehicle shipping services, including:
Open Car Transport
International auto shipping (Hawaii, Puerto Rico, USVI, Caribbean)
Pricing & Transparency
AutoStar Transport Express is well-known for its upfront and transparent pricing policies. Customers report no hidden fees, and the initial quote closely matches the final price. Their quotes include fuel, mileage, tolls, and carrier compensation, providing peace of mind and eliminating unexpected charges.
| Route Type | Estimated Cost Range | Service Type | Estimated Cost |
|---|---|---|---|
| Short-distance (<500 miles) | $400 – $700 | Open transport | $400 – $700 |
| Cross-country (2000+ miles) | $1,100 – $1,500 | Open transport | $1,100 – $1,500 |
| Hawaii/Puerto Rico Shipping | $1,200 – $2,000+ | Varies | Varies |
| Enclosed Vehicle Shipping | 30–50% more | Enclosed transport | 30–50% above open transport |
Key cost factors: distance, vehicle type and size, transport method, seasonal demand, pickup/drop-off locations, operability of the vehicle.
A Few Customer Testimonials/Reviews on Their Pricing Transparency
Many customers have praised AutoStar Transport Express for its honest and upfront pricing. Here are a few screenshots with links to the original review:
Brady Douglas — Google Review
The quote I got was what I paid. There were no unexpected charges or hidden fees. The driver who picked up my car was the same that delivered my car, which was cool. The communication was great, and it was cool that I could track my car’s progress online using the tracking tool. Just as easy as tracking a package. Overall, I am 100% satisfied. I recommend AutoStar Transport Express and will use them again in the future if I need to ship a Car, SUV, Truck, etc.”
Tracy Diestel — Google Review
Brandon Latimer was our contact person, and the whole experience was super easy. Communication was good, the price was reasonable, and the car was picked up and delivered quickly. Would recommend it to anyone who needs to transport their car. We did this last minute, and it was handled very professionally.
Chris W — Auto Transport Review
I’ve worked with the same AutoStar Transport Express rep through multiple companies I’ve worked at, and she’s always been super helpful, quick with answers, and provides competitive prices.
J Decker — Auto Transport Review
I used AutoStar Transport Express to transport a truck from the Midwest to the Pacific NW. We worked with Chris, who was super communicative and provided the perfect amount of updates throughout the process. They were clear, upfront and honest – I would highly recommend it.
Jimmel — Shopper Approved Review
I used AutoStar Transport Express to ship my mother-in-law’s car from Hawaii to Georgia. The communication was great and they were very transparent with pricing. The pricing was very fair. They provided email updates on where the car was. The carrier who dropped the car off at the final destination only gave an hour’s notice for pickup time… Other than that, the service was great. I will be using them again. Highly recommend.
Sudheer K. — Shopper Approved Revie
The transport company was very accommodating to my needs. They arrived on time for pickup and delivered my car on time.
English and Spanish Language Support Feature
AutoStar Transport Express offers customer support in both English and Spanish, making it easier for a wider range of customers to communicate their needs clearly and receive assistance throughout the shipping process.
How to Get a Quote with AutoStar Transport Express
AutoStar Transport Express makes it easy to get started with their hassle-free online quote tool, which provides instant estimates with no obligation to book. Simply fill out the short form with your vehicle and location details to receive a clear, all-inclusive quote with no hidden fees.
Customers consistently praise the platform’s speed, transparency, and simplicity. Once you’re satisfied with the quote, you can immediately place your order online or speak with a representative to confirm your booking. The process is designed to be quick, easy, and entirely customer friendly from quote to final delivery.
Is AutoStar Transport Express Licensed and Accredited?
AutoStar Transport Express operates as a fully licensed and bonded broker (MC #600908, USDOT #2239014), dedicated to providing safe and dependable vehicle transportation services.
The company is proudly affiliated with several respected organizations, including:
Better Business Bureau (BBB):
AutoStar Transport Express maintains an excellent BBB rating, reflecting its commitment to ethical business practices and customer satisfaction.
Inc. 5000:
Recognized on the Inc. 5000 list of America’s fastest-growing private companies, showcasing its strong leadership and consistent growth within the auto transport sector.
Chamber of Commerce:
Verified and listed on ChamberofCommerce.com, demonstrating trusted business credentials within the community.
Shopper Approved:
Boasting a 4.9-star rating based on over 100 verified customer reviews, AutoStar Transport Express is well-regarded for its reliable service and customer satisfaction.
FMCSA (Federal Motor Carrier Safety Administration):
Fully licensed and compliant with FMCSA regulations, with safety records accessible by searching MC# 628018.
U.S. Department of Transportation:
Registered with the U.S. Department of Transportation, ensuring adherence to federal safety and transportation standards.
Refund and Cancellation Policy
- Full deposit refunds if no carrier is assigned within 5 days
- Cancellation before dispatch: deposit non-refundable
- Cancellation after dispatch: deposit kept, balance refunded
- Cancellation requests must be submitted via email (no phone cancellations)
- Refunds processed within 48 business hours to original payment method
Damage Claims & Liability
In case of damage, customers must notify both the carrier and AutoStar within 24 hours and submit a written claim with photos and estimates within 10 days. AutoStar supports the claims process but is not liable for carrier negligence. For high-value vehicles, additional insurance is recommended.
Popular Car Shipping Routes Across All 50 States and Beyond
AutoStar Transport Express provides reliable car shipping services across all 50 states, covering popular routes such as Florida to California, Texas, New York, Georgia, and many more. Their extensive carrier network ensures consistent availability for both major cities and remote areas.
In addition to nationwide coverage, they also offer international and territory shipping to Puerto Rico, Hawaii, the U.S. Virgin Islands, Alaska, and the Caribbean making them a trusted choice for both domestic and overseas transport needs.
What About Negative Reviews?
“They didn’t deliver my car on time!”
“Communication wasn’t great during the shipment.”
“I was charged more than quoted!”
What Real Customers Are Saying About AutoStar Transport Express
From fast delivery to reliable drivers and transparent pricing, here’s what real users shared about their experience with AutoStar Transport Express.
Negative Reviews (Resolved)
- “The car was a day late, but they kept me updated and got it there safely.”
- “Had to follow up twice for updates, but they eventually responded and resolved the issueNegative Reviews (Resolved):.”
Strengths & Weaknesses
- Over 18 years of experience
- Transparent pricing and no hidden fees
- Bilingual support (English & Spanish)
- Wide range of shipping options and nationwide coverage
- Proactive in responding to all negative reviews
- Customer service limited to business hours (no 24/7 support)
How Does AutoStar Compare with Competitors?
| Feature | AutoStar Transport Express | Montway Auto Transport | AmeriFreight |
|---|---|---|---|
| Bilingual Customer Support | ✅ Yes | ❌ No | ❌ No |
| No Hidden Fees | ✅ Yes | ⚠️ Reports of extras | ✅ Yes |
| Negative Review Response | ✅ 100% verified | ⚠️ Limited | ✅ Yes |
| International Shipping | ✅ Yes | ❌ No | ✅ Yes |
| Tracking & Support | ✅ Yes | ✅ Yes | ✅ Yes |
How to Contact AutoStar Transport Express
Final Verdict: Is AutoStar Transport Express the Right Choice?
AutoStar Transport Express has built a solid reputation over nearly two decades for reliable, transparent, and customer-focused vehicle shipping. They shine in their commitment to clear pricing, bilingual support, and extensive service coverage. While some customers note occasional delays or communication hiccups, the company consistently addresses concerns proactively, setting a high standard in the auto transport industry.
If you need a dependable, professional vehicle shipping service with over 18 years of experience and nationwide reach, AutoStar Transport Express is definitely worth considering.
FAQs
Are there any hidden fees with AutoStar Transport Express?
Does AutoStar Transport Express offer a money-back guarantee?
How long does it take to ship a vehicle?
Is customer support available in Spanish?
What types of vehicles can AutoStar Transport Express transport?
What is the estimated cost of shipping a car?
How do I track my vehicle during shipping?
What areas do you serve?
What payment methods are accepted?
Can I ship my vehicle if it is not running?
a4AutoTransport is a group of auto transport researchers and experts that comes in handy for anyone who wants to move their car/vehicle without putting extra miles on the odometer. At a4AutoTransport, We researched over a hundred car shipping companies, interviewed real customers and industry leaders, and collected nearly 500 quotes to find the nation’s best auto transport companies. With our combined 5 years of industry experience and research, we’ll help you find the right car shipper for your budget.
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